SHIPPING & RETURNS

 

 

Shipping and delivery

All orders placed on our web site are shipped from Sweden and delivered to the address specified in your order. Your order is usually dispatched within 24h (during weekdays) after your order has been confirmed by us. Once your order has been dispatched, we can no longer cancel or redirect your order.

Normal delivery time for products in stock and shipping charges:

  • Sweden: 2-5 weekdays - 59 SEK
  • Europe: 3-7 weekdays - 99 SEK
  • Rest of the world: delivery time varies – from 119 SEK

We apply free shipping on all orders above 1 200 SEK within Sweden. All orders are currently sent with PostNord or DHL. If a delay in your delivery should occur, please contact us at customercare@zenlipadel.com. Please note that the above mentioned delivery times only are estimates and that longer delivery times may apply.

In some instances, limitations may apply to shipments to various countries. Zenli AB reserves the right to cancel orders and shipments should such limitations occur. 

If you package is damaged at your delivery you are responsible of pointing this out to the carrier and to make a complaint to the shipping company by contacting their customer service.

Return policy

You are entitled to return or exchange a product purchased from our web shop within 14 days counting from the day after you received your order from the shipper. 

How to use your right to return

You must notify us of your return by sending a message to customercare@zenlipadel.com within 14 days from the day after you received your order. In your email you must provide us with your name, address, email, order number and information regarding what product is being returned. You must immediately after sending us your return notice return the product to us together with the return notice sent to you with your order.

A full refund will be made for all products returned provided they are in the same condition as when you received them (all tags still attached). If your handling of the product has resulted in the product losing its value to a greater extent than necessary to determine its function and fit you will be charged a reimbursement fee for the depreciation.

We will refund you within 14 days from the date Zenli AB receives your return notice provided that we have received your returned product within this time. Otherwise we will refund you as soon as possible upon receipt of your return. The refund will be made through the same payment method used when placing your order.

Return shipping cost  

When using your right to return a product you are responsible to pay the return shipping cost as well as ensuring that the product is well packaged during shipping.

If you are returning your product from Sweden we can assist you with a pre-paid return label.  Send an email to customercare@zenlipadel.com should you want a pre-paid return label. Your return shipping cost for the pre-paid return label is:

  • Returns made from Sweden - 59 SEK.

 

We will deduct the return shipping cost from your refund.

 

At the moment we do not have the possibility to offer the service of pre-paid return labels outside of Sweden.



Do you need to exchange a product?

We offer 14 days right to exchange a product should you need to change a size, color or just want another product. You are responsible to pay your return shipping cost. We then offer you free shipping on the replaced product. If you are returning your product from Sweden we can assist you with a pre-paid return label (see above “Return shipping cost”).

 

If you want to exchange a product just send an email to customercare@zenlipadel.com for further instructions. Once your return is received and inspected by us, we will send you the replaced item.

Where to send your return

All returned products must be sent to the following address:

Zenli AB 
Föreningsvägen 12
132 37 Saltsjö-Boo
Sweden

Non-collected items

You are responsible for filling in the correct name, e-mail and address when placing your order. If you do not collect a package delivered to you, we will charge you for the entire shipping costs as well as any other additional costs incurred due to the non-collection of the package sent to you. Please note that a non-collected package is not covered by the statutory right to return an item within 14 days.